Shipping, Return & Refund Policy

Last updated: 11 October 2026

This Shipping Policy applies to orders placed on www.agelogix.com, operated by Kyzen Care Wellness LLP (LLPIN ADA-7866). It forms part of the Agelogix Terms & Conditions.

1. Where we deliver

1.1 We deliver to serviceable pin codes across India. You can check delivery to your pin code at checkout.

1.2 We do not currently ship outside India.

2. Shipping charges

2.1 Shipping is free on orders of ₹499 and above.

2.2 Orders below ₹499 carry a shipping charge of ₹99.

2.3 The shipping charge, if any, is shown at checkout before you pay. We add no other delivery charges.

3. Dispatch and delivery times

3.1 We aim to dispatch orders within 1–2 working days of payment confirmation.

3.2 Orders are usually delivered within 3–7 working days of dispatch, depending on your location.

3.3 Working days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or holiday are processed on the next working day.

3.4 Delivery times are estimates. Remote locations, weather, festivals, strikes, government restrictions or courier disruptions may cause delays, and we are not responsible for delays outside our reasonable control.

4. Delivery partner and tracking

4.1 Orders are shipped through our logistics partner Shiprocket and its courier partners.

4.2 Once your order is dispatched, we send the tracking details by SMS, email or WhatsApp.

5. Your delivery details

5.1 Please give a complete address, correct pin code and a reachable mobile number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

5.2 The courier will usually attempt delivery up to [CONFIRM – Shiprocket’s standard number of attempts] times. If delivery fails and the parcel returns to us, we will contact you to reship it or refund the order in full.

5.3 We cannot change the delivery address after an order is dispatched.

6. Checking your parcel

6.1 Please check your parcel on delivery. Do not accept it if it is damaged, tampered with or the seal is broken.

6.2 We recommend recording an unboxing video when you open your parcel.

6.3 If you receive a damaged, wrong or incomplete order, contact us within 3 days of delivery, as set out in our Return & Refund Policy.

6.4 Risk in the products passes to you on delivery.

7. Marketplace orders

Orders placed on Amazon, Flipkart or Nykaa are shipped and delivered under that platform’s own shipping policy.

8. Contact

For any shipping question, contact our Grievance Officer, Shipra Mishra, Director, Kyzen Care Wellness LLP, C-804, Uninav Heights, Raj Nagar Extension, Ghaziabad 201017, Uttar Pradesh, India; email kyzen.care.wellness@gmail.com; phone +91 98215 58937, Monday to Friday, 9:00 a.m. to 6:00 p.m.

 

Return & Refund Policy

Agelogix – Kyzen Care Wellness LLP (LLPIN ADA-7866)

Last updated: 11 October 2026

At Agelogix, we aim to be fair, clear and consistent with Indian consumer law. This policy applies to all orders placed on www.agelogix.com. Because skincare products are applied to the skin and cannot be resold once opened, we accept returns only where a product is damaged, defective, expired or incorrectly delivered, after verification.

1. Scope & Legal Framework

1.1 This policy is prepared in line with:

  • the Consumer Protection Act, 2019;

  • the Consumer Protection (E-Commerce) Rules, 2020; and

  • the refund and dispute rules of our payment partner, Razorpay.

1.2 It forms part of the Agelogix Terms & Conditions. By placing an order, you agree to it.

2. When You Can Get a Return, Replacement or Refund

2.1 We offer a replacement or refund only where:

  • you received the wrong product;

  • the product arrived damaged, leaking or with a broken seal;

  • the product was past its expiry date on arrival; or

  • the package was empty or tampered with, or an item was missing.

2.2 Change of mind, personal preference about texture, feel or results, or a product not suiting your skin are not defects, and do not qualify for a return or refund once the product is opened. If you experience a skin reaction, please see clause 13.

3. Reporting Period

3.1 Please report any issue within 3 calendar days of delivery, by email to kyzen.care.wellness@gmail.com or by phone on +91 98215 58937, with the evidence listed in clause 4.

3.2 Requests raised after this period may be declined.

4. Evidence We Need

4.1 To verify your request, please share:

  • your order ID or invoice;

  • clear photos of the outer box, the inner packaging and the product;

  • the batch number and expiry date printed on the product; and

  • an unboxing video for any claim of an empty, tampered or incomplete package.

4.2 We may decline a request where the evidence is missing, unclear or does not show the reported issue. We also rely on this evidence if a payment dispute is raised (clause 12).

5. Review, Verification & Pickup

5.1 We review every request and reply within 48 hours.

5.2 If we need the product back, we arrange a reverse pickup at no cost to you. Please return it unused, unaltered and in its original packaging, with all items supplied.

5.3 Please do not send products back without our approval; we share the return address only after approval.

5.4 We may decline a refund if the returned product does not match the reported issue on inspection.

6. Refunds

6.1 Approved refunds are initiated within 24 hours of approval, or of inspection where the product is collected.

6.2 Refunds are made only to the original payment method. Banks and payment providers usually take 5–7 working days to credit the amount.

6.3 We do not give cash refunds, or refunds to a different account or wallet, in line with payment gateway rules.

6.4 Refunds include any shipping charge you paid on the order.

7. Replacements

7.1 Where possible, you can choose a replacement or a refund.

7.2 Replacements are subject to stock. If the same product is unavailable, we refund you in full.

7.3 We ship a replacement only after the original issue is verified. Delivery times follow our Shipping Policy.

8. Order Cancellation

8.1 You can cancel an order free of charge within 12 hours of placing it, or before it is dispatched, whichever is earlier, by emailing or calling us with your order details.

8.2 Once dispatched, an order cannot be cancelled. You may refuse delivery, and clause 9 applies.

9. Refused or Undelivered Orders (Return to Origin)

9.1 An order is returned to us (“RTO”) if delivery is refused, the address is incorrect or incomplete, you are unavailable, or delivery attempts fail.

9.2 All Agelogix orders are prepaid. When an RTO order reaches us, we contact you and either reship it or refund it in full, including any shipping charge paid.

9.3 We may restrict future orders for customers who repeatedly refuse deliveries without a valid reason.

10. Kits & Combos

10.1 Kits, bundles and combo packs must be returned in full, with all items unused.

10.2 Where only one item in a kit is damaged, defective, expired or missing, we replace that item or refund its proportionate value.

11. Non-Returnable Items

Unless they are damaged, defective, expired or incorrectly delivered, the following cannot be returned:

  • opened, used or partly used products;

  • products damaged through misuse, incorrect storage or negligence after delivery;

  • products bought on sale or as part of a promotion; and

  • free or complimentary items.

12. Payment Disputes & Chargebacks

12.1 If you raise a payment dispute or chargeback with your bank or payment provider, we will share the relevant evidence, including this policy, proof of delivery, and the photos and videos on record.

12.2 We may contest disputes raised outside the terms of this policy.

12.3 We may restrict accounts that misuse refund or dispute processes.

13. Skin Reactions

If you experience irritation or a reaction after using a product, stop using it and contact us. A reaction is not handled as a return request; we record it, look into it and guide you, as set out in our Privacy Policy. For any serious reaction, seek medical advice promptly.

14. Marketplace Orders

Orders placed on Amazon, Flipkart or Nykaa follow that platform’s own return and refund policy.

15. Limitation of Liability

To the maximum extent permitted by law, our liability under this policy is limited to the value of the product purchased, and excludes indirect or consequential loss. Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

16. Governing Law & Jurisdiction

This policy is governed by the laws of India. Subject to your right to approach a Consumer Commission, disputes are subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh.

17. Contact

Shipra Mishra, Grievance Officer and Director, Kyzen Care Wellness LLP, C-804, Uninav Heights, Raj Nagar Extension, Ghaziabad 201017, Uttar Pradesh, India.